Hurricane Milton

Hurricane Milton has caused severe weather impacts in Florida. The properties below are closed until further notice:

Florida

  • Casa Ybel Resort
  • Casa Del Mar Beach Resort

Reservation Modifications and Cancellations

Please Note: If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Club Members 

  • Extraordinary Escapes, HGVClub and The Club: To modify, cancel or make a new reservation, visit your Member website. 
  • Destination Xchange: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667) to modify, cancel or make a new reservation.
  • Top Hotel Reservations: To modify, cancel or make a new reservation, please visit tophotelreservations.com or call 800-438-2929.
  • Diamond Resorts and Hotels: To modify, cancel or make a new reservation, please visit diamondresortsandhotels.com or call 800-438-2929.

Package Holders

  • Discovery Stay: To modify, cancel or make a new reservation, please call 877-787-0906.
    • HGV Package Holders: Call 800-482-0047 (9 a.m.-9 p.m. ET, seven days a week) or email customerservice@hgv.com to modify, cancel or make a new reservation. 
  • HGV Signature Vacations: To modify, cancel or make a new reservation, please call 855-624-4388 or email signaturevacations@hgv.com.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 (7 a.m.- 4 p.m. PT, Monday-Friday) or email NMC_Contact@hgv.com to modify, cancel or make a new reservation. 

Reservations Through a Third Party, such as Expedia, or a timeshare exchange: Contact the booking provider directly to modify, cancel or make a new reservation.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, or to modify, cancel or make a new reservation, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

All Other Reservations: Contact your booking provider directly to modify, cancel or make a new reservation.

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