Hurricane Lala

We are actively monitoring the impact and trajectory of Hurricane Lala, which may affect your upcoming stay, including arrival and departure travel to Hawaii.

Members and guests with upcoming travel plans to the area are encouraged to monitor local advisories, including updates from the National Weather Service. Additionally, please contact your travel provider for the latest information regarding flights, bus, or car rental changes and check local transportation authorities for any road closures or transit impacts.

IMPACTED RESORTS
Region: Hawaii Island

Ocean Tower, a Hilton Grand Vacations Club

King’s Land, a Hilton Grand Vacations Club

The Bay Club, a Hilton Grand Vacations Club

Kohala Suites, a Hilton Grand Vacations Club

  • Status: Open and accepting arrivals.
  • Impact: Heavy rainfall, gusty winds, rough surf, and some local flooding. Under a Hurricane Watch
Region: Maui

Maui Bay Villas, a Hilton Grand Vacations Club

Ka’anapali Beach, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Intermittent heavy rains, strong winds, local flooding, and rough surf conditions.
Region: Oahu

Grand Waikikian, a Hilton Grand Vacations Club

The Grand Islander, a Hilton Grand Vacations Club

Kalia Suites, a Hilton Grand Vacations Club

Hokulani, a Hilton Grand Vacations Club

Lagoon Tower, a Hilton Grand Vacations Club

The Modern, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Intermittent heavy rains, strong winds, local flooding, and rough surf conditions.
Region: Kauai

The Point at Poipu, a Hilton Vacations Club

Pono Kai

  • Status: Open and accepting arrivals.
  • Impact: No impact expected.

Reservation Modifications and Cancellations

Please Note: If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Club Members 

  • Extraordinary Escapes, HGVClub and The Club: To modify, cancel or make a new reservation, visit your Member website. 
  • Destination Xchange: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667) to modify, cancel or make a new reservation.
  • Top Hotel Reservations: To modify, cancel or make a new reservation, please visit tophotelreservations.com or call 800-438-2929.
  • Diamond Resorts and Hotels: To modify, cancel or make a new reservation, please visit diamondresortsandhotels.com or call 800-438-2929.

Package Holders

  • Discovery Stay: To modify, cancel or make a new reservation, please call 877-787-0906.
    • HGV Package Holders: Call 800-482-0047 (9 a.m.-9 p.m. ET, seven days a week) or email customerservice@hgv.com to modify, cancel or make a new reservation. 
  • HGV Signature Vacations: To modify, cancel or make a new reservation, please call 855-624-4388 or email signaturevacations@hgv.com.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 (7 a.m.- 4 p.m. PT, Monday-Friday) or email NMC_Contact@hgv.com to modify, cancel or make a new reservation. 

Reservations Through a Third Party, such as Expedia, or a timeshare exchange: Contact the booking provider directly to modify, cancel or make a new reservation.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, or to modify, cancel or make a new reservation, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

All Other Reservations: Contact your booking provider directly to modify, cancel or make a new reservation.

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