Travel Updates

At Hilton Grand Vacations, the safety and well-being of our members, guests and team members is of utmost concern. We remain diligent in our commitment to provide a safe, hospitable environment for all who visit our properties.



To read Travel Updates in French, click here. / Pour consulter les Travel Updates en français, cliquez ici. 
 

Hurricane Milton

Hurricane Milton has caused severe weather impacts in Florida. Please see below for a list of HGV resorts and their operational status:

Region Property Status Anticipated Impact
FloridaCasa Ybel Resort ClosedThis property is closed until further notice.
 Florida
Casa Del Mar Beach Resort
Closed This property is closed until further notice. 


Reservation Modifications and Cancellations

Please Note: If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days. 

Club Members 

  • Extraordinary Escapes, HGVClub and The Club: To modify, cancel or make a new reservation (due to a resort closure), visit your Member website. 
  • Destination Xchange: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667) to modify, cancel or make a new reservation (due to a resort closure). 
  • Top Hotel Reservations: To modify, cancel or make a new reservation (due to a resort closure), please visit tophotelreservations.com or call 800-438-2929.
  • Diamond Resorts and Hotels: To modify, cancel or make a new reservation (due to a resort closure), please visit diamondresortsandhotels.com or call 800-438-2929.

Package Holders

  • Discovery Stay: To modify, cancel or make a new reservation (due to a resort closure), please call 877-787-0906.
  • HGV Package Holders: Call 800-482-0047 (9 a.m. - 9 p.m. ET, seven days a week) or email customerservice@hgv.com to modify, cancel or make a new reservation (due to a resort closure). 
  • HGV Signature Vacations: To modify, cancel or make a new reservation (due to a resort closure), please call 855-624-4388 or email signaturevacations@hgv.com.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 (7 a.m.- 4 p.m. PT, Monday-Friday) or email NMC_Contact@hgv.com to modify, cancel or make a new reservation (due to a resort closure). 

Reservations Through a Third Party, such as Expedia, or a timeshare exchange: Contact the booking provider directly to modify, cancel or make a new reservation (due to a resort closure). 

Traditional Diamond Owners (Non-Club Members): For questions about your reservation, including Destination Xchange, or to modify, cancel or make a new reservation (due to a resort closure), contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only). 

All Other Reservations: Contact your booking provider directly to modify, cancel or make a new reservation (due to a resort closure).