State of Emergency — Hawaii

Hawaii has declared a state of emergency due to potential impacts from  Hurricane Lowell, Hurricane Karina and Hurricane Marie, which may affect your upcoming stay, including your arrival and departure experience. Please check back frequently for news on affected resorts and their operational status, as well as instructions for reservation modifications and cancellations.

For the most current weather alerts and official forecast information, please visit the National Hurricane Center. Also, contact your travel service provider for updates, including flight, railway, bus or car rental modifications and cancellations. Finally, check the local transportation authorities for road closures and transit changes.

IMPACTED RESORTS
Region: Kauai, Hawaii

The Point at Poipu, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Expect periods of heavy rain, gusty winds and rough surf.

Region: Oahu, Hawaii

Grand Waikikian, a Hilton Grand Vacations Club

Hokulani Waikiki, a Hilton Grand Vacations Club

Kalia Suites, a Hilton Grand Vacations Club

Lagoon Tower, a Hilton Grand Vacations Club

The Grand Islander, a Hilton Grand Vacations Club

The Modern, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Expect periods of heavy rain, gusty winds and rough surf.

Region: Maui, Hawaii

Hilton Vacation Club Ka'anapali Beach

Maui Bay Villas, a Hilton Grand Vacations Club

  • Status: Open and accepting arrivals.
  • Impact: Expect periods of heavy rain, gusty winds and rough surf.

Region: Kona, Hawaii

Kings’ Land, a Hilton Grand Vacations Club

Kohala Suites, a Hilton Grand Vacations Club

Ocean Tower, a Hilton Grand Vacations Club

  • Status: Open and accepting arrivals.
  • Impact: Expect periods of heavy rain, gusty winds and rough surf.

Smart Traveler Enrollment Program (STEP)

STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

  • Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Bluegreen Resorts: Call 877-350-4725.
  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

Package Holders

  • Bluegreen Promotional Vacation Guests: Call 800-567-5877.
  • Discovery Stay: Call 877-787-0906.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

Smart Traveler Enrollment Program (STEP): STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

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