Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

• Bluegreen Vacation Club Members: Visit bluegreenowner.com. 

• Extraordinary Escapes, HGVClub and The Club Members: Visit club.hiltongrandvacations.com. 

• Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

• Bluegreen Resorts: Contact your booking provider directly.

• Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

• Diamond Resorts and Hotels: Visit diamondresortsandhotels.com or call 800-438-2929.

• Top Hotel Reservations: Visit tophotelreservations.com or call 800-438-2929.

Package Holders

• Bluegreen Access+: Visit bluegreenowner.com. 

• Bluegreen Promotional Vacation Guests: Call 800-567-5877.

• Discovery Stay: Call 877-787-0906.

• HGV Package Holders: Call 800-482-0047 or email customerservice@hgv.com.

• HGV Signature Vacations: Call 855-624-4388 or email signaturevacations@hgv.com.

• Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

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