Hurricane Polo

We are closely monitoring the impact and path of Hurricane Polo, which could affect your upcoming trip, particularly your travel to and from Mexico.

Members and guests with upcoming travel plans to the area are encouraged to monitor local advisories, including updates from the National Weather Service. Additionally, please contact your travel provider for the latest information regarding flights, bus, or car rental changes and check local transportation authorities for any road closures or transit impacts.

IMPACTED RESORTS
Mexico

Cabo Azul, a Hilton Vacation Club

La Pacifica Los Cabos, a Hilton Club

Hilton Grand Vacations Club Zihuatanejo

  • Status: Open and accepting arrivals.
  • Status: Under a tropical storm warning. Expect heavy rain, potential tropical storm force winds, localized flooding and rough surf.

Reservation Modifications and Cancellations

Please Note: If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Club Members 

  • Extraordinary Escapes, HGVClub and The Club: To modify, cancel or make a new reservation, visit your Member website. 
  • Destination Xchange: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667) to modify, cancel or make a new reservation.
  • Top Hotel Reservations: To modify, cancel or make a new reservation, please visit tophotelreservations.com or call 800-438-2929.
  • Diamond Resorts and Hotels: To modify, cancel or make a new reservation, please visit diamondresortsandhotels.com or call 800-438-2929.

Package Holders

  • Discovery Stay: To modify, cancel or make a new reservation, please call 877-787-0906.
    • HGV Package Holders: Call 800-482-0047 (9 a.m.-9 p.m. ET, seven days a week) or email customerservice@hgv.com to modify, cancel or make a new reservation. 
  • HGV Signature Vacations: To modify, cancel or make a new reservation, please call 855-624-4388 or email signaturevacations@hgv.com.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 (7 a.m.- 4 p.m. PT, Monday-Friday) or email NMC_Contact@hgv.com to modify, cancel or make a new reservation. 

Reservations Through a Third Party, such as Expedia, or a timeshare exchange: Contact the booking provider directly to modify, cancel or make a new reservation.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, or to modify, cancel or make a new reservation, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

All Other Reservations: Contact your booking provider directly to modify, cancel or make a new reservation.

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