Hurricane Fausto

We are actively monitoring the impact and trajectory of Hurricane Fausto, which may affect your upcoming stay, including arrival and departure travel to Kauai, Hawaii.

Members and guests with upcoming travel plans to the area are encouraged to monitor local advisories, including updates from the National Hurricane Center. Additionally, please contact your travel provider for the latest information regarding flights, rail, bus, or car rental changes and check local transportation authorities for any road closures or transit impacts.

IMPACTED RESORTS
Region: Kauai, Hawaii

Pono Kai Resort

The Point at Poipu, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Intermittent heavy rain, strong winds and localized flooding are forecast for the area.

Smart Traveler Enrollment Program (STEP)

STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

  • Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Bluegreen Resorts: Contact your booking provider directly.
  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

Package Holders

  • Bluegreen Promotional Vacation Guests: Call 800-567-5877.
  • Discovery Stay: Call 877-787-0906.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

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