Northeast and Mid-Atlantic-Nor'easter

We are actively monitoring the impact and trajectory of the Northeast and Mid-Atlantic-Nor'easter, which may affect your upcoming stay, including your arrival and departure experience. Please check back frequently for updates on affected resorts and their operational status, as well as instructions for reservation modifications and cancellations.

Members and guests with upcoming travel plans to the area are encouraged to monitor local advisories, including updates from the  National Weather Service. Additionally, please contact your travel provider for the latest information regarding flights, rail, bus, or car rental changes and check local transportation authorities for any road closures or transit impacts. 

IMPACTED RESORTS
Region: Massachusetts, USA

The Breakers Resort

  • Status: Open and accepting arrivals.
  • Impact: Expect strong wind gusts, rough surf, periods of heavy rains, beach erosion and local flooding.

Region: New Hampshire, USA

South Mountain Resort

  • Status: Open and accepting arrivals.
  • Impact: Expect periods of moderate rain and breezy conditions.  

Region: New York, USA

The Central at 5th, a Hilton Club

The Hilton Club – New York

The Quin, a Hilton Club

The Residences, a Hilton Club

West 57th Street, a Hilton Club

  • Status: Open and accepting arrivals.
  • Impact: Expect gusty winds, heavy rains and localized flooding.

Region: South Carolina/North Carolina, USA

Anderson Ocean Club, a Hilton Grand Vacations Club

Beachwood, a Hilton Vacation Club

Carolina Grande™

King 583, a Hilton Vacation Club

Liberty Place Charleston, a Hilton Club

Lodge Alley Inn, a Hilton Vacation Club

Ocean 22, a Hilton Grand Vacations Club

Ocean Enclave, a Hilton Grand Vacations Club

SeaGlass Tower™

  • Status: Open and accepting arrivals.
  • Impact: Expect gusty winds, periods of heavy rain, localized minor coastal flooding, elevated surf and rough seas.

Region: Virginia, USA

Boardwalk Resort & Villas

Greensprings, a Hilton Vacation Club

Ocean Beach Club, a Hilton Vacation Club

Oceanaire, a Hilton Vacation Club

Parkside Williamsburg Resort

Shenandoah Crossing™

The Historic Powhatan, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Expect gusty winds, periods of heavy rain, localized minor coastal flooding, elevated surf and rough seas.

Region: Washington D.C., USA

The District, a Hilton Club

  • Status: Open and accepting arrivals.
  • Impact: Expect periods of moderate rain and breezy conditions..

Smart Traveler Enrollment Program (STEP)

STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

  • Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Bluegreen Resorts: Call 877-350-4725.
  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

Package Holders

  • Bluegreen Promotional Vacation Guests: Call 800-567-5877.
  • Discovery Stay: Call 877-787-0906.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

Smart Traveler Enrollment Program (STEP): STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

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