Pocket Fire

We are actively monitoring the Pocket Fire, which may affect your upcoming stay, including arrival and departure experience. Please check back frequently for updates on affected resorts, their operational status and guidance for reservation modifications and cancellations.

Members and guests with upcoming travel plans to the area are encouraged to monitor local advisories, including updates from the National Weather Service. Additionally, please contact your travel provider for the latest information regarding flights, rail, bus, or car rental changes and check local transportation authorities for any road closures or transit impacts.

IMPACTED RESORTS
Region: Arizona, U.S.

Bell Rock Inn

Los Abrigados Resort and Spa, a Hilton Vacation Club

Ridge on Sedona, a Hilton Vacation Club

Sedona Summit, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: No evacuations are in effect at this time. Fire crews are responding, and smoke may be visible in the area. Traffic on state Route 89A is closed north of Uptown Sedona to nonlocal residents.

Smart Traveler Enrollment Program (STEP)

STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

  • Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Bluegreen Resorts: Contact your booking provider directly.
  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

Package Holders

  • Bluegreen Promotional Vacation Guests: Call 800-567-5877.
  • Discovery Stay: Call 877-787-0906.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

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