Tropical Storm Surigae

We are actively monitoring the impact and trajectory of Tropical Storm Surigae, which may affect your upcoming stay, including arrival and departure travel. Please check back frequently for updates on affected resorts, their operational status, and guidance regarding reservation changes or cancellations.

For current storm information, visit the Japan Meteorological Agency. Additionally, please contact your travel provider for the latest information regarding flights, bus, or car rental changes and check local transportation authorities for any road closures or transit impacts.

IMPACTED RESORTS

Region: Japan

The Beach Resort Sesoko, a Hilton Club

  • Status: Open and accepting arrivals.
  • Impact: Expect heavy rainfall, tropical storm force gusts of winds, rough surf and hazardous marine conditions.

Reservation Modifications and Cancellations

Please Note: If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Club Members 

  • Extraordinary Escapes, HGVClub and The Club: To modify, cancel or make a new reservation, visit your Member website. 
  • Destination Xchange: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667) to modify, cancel or make a new reservation.
  • Top Hotel Reservations: To modify, cancel or make a new reservation, please visit tophotelreservations.com or call 800-438-2929.
  • Diamond Resorts and Hotels: To modify, cancel or make a new reservation, please visit diamondresortsandhotels.com or call 800-438-2929.

Package Holders

  • Discovery Stay: To modify, cancel or make a new reservation, please call 877-787-0906.
    • HGV Package Holders: Call 800-482-0047 (9 a.m.-9 p.m. ET, seven days a week) or email customerservice@hgv.com to modify, cancel or make a new reservation. 
  • HGV Signature Vacations: To modify, cancel or make a new reservation, please call 855-624-4388 or email signaturevacations@hgv.com.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 (7 a.m.- 4 p.m. PT, Monday-Friday) or email NMC_Contact@hgv.com to modify, cancel or make a new reservation. 

Reservations Through a Third Party, such as Expedia, or a timeshare exchange: Contact the booking provider directly to modify, cancel or make a new reservation.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, or to modify, cancel or make a new reservation, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

All Other Reservations: Contact your booking provider directly to modify, cancel or make a new reservation.

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