Severe Weather — Missouri and Texas

Missouri and Texas have declared states of emergency ahead of severe weather expected to bring damaging winds, large hail, heavy rain, flash flooding and possible tornadoes. All properties remain open and fully operational at this time.

For the most current weather alerts and official forecast information, please visit the National Weather Service. Also, contact your travel service provider for updates, including flight, railway, bus or car rental modifications and cancellations. Finally, check the local transportation authorities for road closures and transit changes.

We will continue to monitor the situation. Please check this page for updates.

Smart Traveler Enrollment Program (STEP)

STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

  • Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Bluegreen Resorts: Call 877-350-4725.
  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

Package Holders

  • Bluegreen Promotional Vacation Guests: Call 800-567-5877.
  • Discovery Stay: Call 877-787-0906.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

Smart Traveler Enrollment Program (STEP): STEP is a free service from the U.S. Department of State that helps U.S. citizens stay informed and connected while traveling abroad. Learn more and enroll on the U.S. State Department’s official website. 

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