Winter Storm Fern

We are actively monitoring the impact and trajectory of Winter Storm Fern, which may affect your upcoming stay, including your arrival and departure experience. Please check back frequently for news on affected resorts and their operational status, as well as instructions for reservation modifications and cancellations.

For current storm information, visit the National Weather Service. Also, contact your travel service provider for updates, including flight, railway, bus or car rental modifications and cancellations. Finally, check the local transportation authorities for road closures and transit changes.

IMPACTED RESORTS
Region: Canada

Blue Mountain, a Hilton Grand Vacations Club

Tremblant, a Hilton Grand Vacations Club

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Georgia, USA

The Studio Homes at Ellis Square

  • Status: Georgia has declared a State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Illinois, USA

Hotel Blake

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Indiana, USA

Varsity Club South Bend, a Hilton Vacation Club

  • Status: Indiana has declared State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Louisiana, USA

Bluegreen Club La Pension™

The Marquee

  • Status: Louisiana has declared State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Massachusetts, USA

The Breakers Resort

The Soundings Seaside Resort

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Michigan, USA

Mountain Run at Boyne™

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Missouri, USA

Branson Cedars Resort

Long Creek, a Hilton Grand Vacations Club

Paradise Point, a Hilton Grand Vacations Club

Stonewater Cove

The Falls Village™

The Suites at Fall Creek

Wilderness Club™ at Big Cedar®, a Hilton Grand Vacations Club

  • Status: Missouri has declared State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: New Hampshire, USA

South Mountain Resort

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: New Mexico, USA

Villas de Santa Fe, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: New York, USA

The Central at 5th, a Hilton Club

The Hilton Club – New York

The Quin, a Hilton Club

The Residence, a Hilton Club

West 5th Street, a Hilton Club

  • Status: New York has declared State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: North Carolina, USA

Beachwoods, a Hilton Vacation Club

Blue Ridge Village

Club Lodges at Trillium

Fairway Forest Resort

  • Status: North Carolina has declared State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Pennsylvania, USA

The Suites at Hersey

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: South Carolina, USA

Anderson Ocean Club, a Hilton Grand Vacations Club

Carolina Grande™

Harbour Lights™

Horizons at 77th

King 583, a Hilton Vacation Club

Liberty Place Charleston, a Hilton Club

Ocean 22, a Hilton Grand Vacations Club

Ocean Enclave, a Hilton Grand Vacations Club

SeaGlass Tower™

Shore Crest Vacation Villas™ I and II

The Lodge Alley Inn™

  • Status: South Carolina has declared State of Emergency; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Tennessee, USA

Bent Creek Golf Village, a Hilton Vacation Club

Bluegreen Downtown Nashville

Laurel Crest, a Hilton Vacation Club

Mill Springs Lodge, a Hilton Vacation Club

MountainLoft™, a Hilton Vacation Club

Sunrise Ridge Resort

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Texas, USA

Éilan Hotel and Spa

  • Status: Texas is under an Extreme Cold Watch; open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Virginia, USA

Beach Quarters Resort

Bluegreen Patrick Henry Square™

Boardwalk Resort and Villas

Greensprings, a Hilton Vacation Club

Shenandoah Crossing™

The Historic Powhatan, a Hilton Vacation Club

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Washington DC, USA

The District, a Hilton Club

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.


Region: Wisconsin, USA

Bluegreen Odyssey Dells™

Christmas Mountain Village™

  • Status: Open and accepting arrivals.
  • Impact: Expect extreme winter temperatures accompanied by snow showers, ice and wind.

Reservation Modifications and Cancellations

If a resort has been closed temporarily due to a severe weather event, impacted arrivals will receive an email notifying them of their reservation cancellation. Points and/or reservation fees will be refunded within 5 to 7 business days.

Please follow the instructions below to modify, cancel or make a new reservation.

Club Members 

  • Destination Xchange Members: Call 877-374-2582 (The Club Members), 888-494-4482 (HGV Max Members) or 800-767-2166 (Extraordinary Escapes) for assistance. 

Hotel Guests 

  • Bluegreen Resorts: Contact your booking provider directly.
  • Hilton: Visit Hilton.com or call 1-800-HILTONS (1-800-445-8667).

Package Holders

  • Bluegreen Promotional Vacation Guests: Call 800-567-5877.
  • Discovery Stay: Call 877-787-0906.
  • Passport, Sampler Members or Pre-Paid Vacations Package Holders: Call 888-208-6025 or email NMC_Contact@hgv.com.

Bluegreen Deeded Week Owners: For questions about your reservation, contact Owner Services at 877-688-9889.

Traditional Diamond Owners: For questions about your reservation, including Destination Xchange, contact Owner Services at 800-463-7256 (United States) or 0345 359 0005 (Europe only).

Reservations Through a Third Party (like Expedia) or a Timeshare Exchange (like RCI): Contact the booking provider directly.

All Other Reservations: Contact your booking provider directly.

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